Customer with Special Needs

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A Brief

Dear Valued Customer,
We are required to maintain a Register of Customers with Special Needs .This register will help us and our representatives know about any special circumstances or special needs you may have. If you think that you, or any member of your family, has a special need, we would invite you to complete the Special Needs Registration Form so we can determine if you or any member of your family should be included in the Register.

We may, in certain circumstances contact the appropriate agencies, such as the Ministry of Social Development and the Ministry of Health to confirm information provided in the Registration Form in relation to your special needs for the supply of electricity.

Benefits of updating your special needs information are not limited to:

  • Priority on restore of supply wherever applicable.
  • Further facilities in terms of billing and payments.
  • If you have a special needs member in your home , please click the below icon to submit the request

Required documents

  • Copy of Patient ID Card
  • Copy of representative on your behalf ID card
  • Medical Report
  • Photo of medical equipment
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