1. The First Party: Nama Supply Company, Nama Electricity Distribution Company
2. The second party: Applicant

For the purpose of supplying power to his property.

• The company shall, in accordance with the supply application submitted by the customer, provide the service as per the required power, and based on the type of tariff (residential, commercial, agricultural, government, industrial, tourism, others).
• The customer may not:
  1. Carry out any additional work on the electrical loads specified in the application.
  2. Make any modifications to the service connections or make internal connections without obtaining a prior approval from the company.
  3. Make any external connections that do not conform to the approved technical specifications, such as connecting drinking water refrigerators.
  4. Supply any other customer with the service.

• Supplying the property with electricity starting from the date agreed upon above.
• Reading your meter regularly. If it is not possible to take the actual meter reading, we may, in accordance with the provisions of the Electricity Supply Service Customer Care Regulations, issue discretionary bills due to the presence of an impediment preventing the ability to do so, unless you have a prepaid meter.
• Complaints related to the validity of bills shall be carefully examined. When there is an error in the meter reading, or in calculating the bills, we will recalculate the bills correctly and respond to you, in accordance with the procedures applicable in considering the complaints.
• The amounts of your power consumption will be calculated based on the tariff approved by the Council of Ministers and based on any other fees that may be approved by the Authority for Public Services Regulation.
• Sending the monthly consumption bill to your e-mail, or by SMS to the phone number registered with us. You can also view your bills through the company's website.
• If you submit an application to check the meter to ensure that the reading is correct, your property meter will be checked after you pay the examination fees. We shall return the fees that were paid if it is proven that there is a malfunction in the meter affecting the validity of the billing.
• Replacing your meter at the company's expense, if there is a malfunction or damage to the meter, unless it has been damaged due to your negligence, then you will have to pay the fees for repairing or replacing it.
• If any technical work is carried out on our power network or equipment that we have installed in the property, you will be notified by SMS sent to the phone number registered with us, by e-mail, or by publishing the advertisement in the local media, or on the company's website for a period not less than two working days.
• Publishing and updating the latest news of emergency disconnections on the company's website or call center, which usually occur as a result of malfunctions, accidents, or exceptional weather conditions.

• Provide an electricity meter that is compatible with the Omani electricity specifications in your property.
• Not to do any work or manipulate the meter or the connections associated with it or tamper with it in any way whatsoever. The company has the right to take legal measures if this is proven.
• Immediately report any damage or malfunction in the meter or the electrical connections related to the meter.
• Allow employees of the company or contractor approved by us, at all appropriate times, and in emergency cases, to enter the property for the purpose of reading, checking, changing the meter, removing it, or disconnecting the service, or any other work related to the service.
• Notify the company within a period of no less than (7) seven working days, if you wish to disconnect the service from your property. The company shall be entitled to reject your application, if there is a harm to others, or any other reasons that the company see as appropriate for not accepting your application.
• Inform the company if there is any change in the information registered with us. You shall be responsible for not notifying the company according to the means of communication agreed upon based on this agreement.
• The property owner shall notify the company, if there is any rental relationship, in accordance with the Regulation for the Care of the Electricity Supply Service Customers.
• Maintain a Power Factor of 0.9 as per the approved regulation

• If you encounter any problem related to the provision of the service, or if you wish to submit a complaint, please contact the call center or other communication channels. You can also obtain a copy of the Customer Care Regulation for the Electricity Supply Service from the company's website.
• Without prejudice to your legal rights, the company shall not be held liable for any indirect or consequential loss that may occur to you, such as: loss of power, return, profit or increase in the cost of activities, arising out of or related to the terms of this agreement.
• In case of malfunction or disconnection that directly resulted in damage to electrical devices and property, please inform the company of the details of the problem together with the supportive evidence and documents requested by the company, within a maximum period of (10) ten working days from the date of the incident, in order to investigate the matter and evaluate the available evidence, to determine the company's responsibility to compensate you or apologize for it, if it is found out that the damage was not due to a malfunction or disconnection.

This Supply Agreement does not in any way conflict with, or prejudice any other legal rights established by the Omani laws. This Agreement shall also remain in effect unless modified in accordance with Article (38) of the Electricity Supply and Distribution License granted by the Authority for Public Services Regulation.

• The service may be disconnected from your property in any of the aforementioned cases in accordance with Articles (18,15) of the Regulations for Caring of the Electricity Supply Service Customers.

• Value Added Tax (VAT) shall be applied to all fees or obligations stipulated in the terms of this Agreement which may be applicable in the Sultanate of Oman from time to time. VAT shall be collected from the customer in addition to any fees payable under this Agreement by the Company.

The company shall publish information related to the service on the website and through the company's social media channels. The hard copies shall be available in our offices. Such information are designed to help you understand this Agreement and they include:

• Business rules for the effective use of electricity.
• Business rules to serve the customers with special needs.
• Standards to ensure the level of service.
• Procedures guide for considering customers' complaints.
• Laws and regulations related to the service.

The supplier reserves the right to amend the terms of supply, including those resulting from a change in the approved tariff. The supplier shall notify the customer throughout the available and agreed means such as SMS, e-mail, or by publishing on the company's website.

By submitting this application, I acknowledge that I have read and understood the terms of this Agreement and agree to the terms and conditions contained therein.